How to loose a loyal customer

It all started on October 31, 2017 - it was 8.15 in the morning and the phone rang. I saw a Frankfurt, Germany city code and didn't think of anything when I answered the phone. The moment I said "Barbara Schmidt" a woman greeted me in English, started talking and didn't stop. I have to … Continue reading How to loose a loyal customer

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How Working Out Loud made me hit the “send” button

Although my first contact with Working Out Loud (WOL) was a couple of years back, there is one situation from my coaching with John Stepper which sticks to my mind. It is kind of imprinted in my brain. I had just discovered my new interest in corporate history and I had a very simple task: … Continue reading How Working Out Loud made me hit the “send” button

On my way to Sweden! Släktforskardagarna 2017

The bags are not packed yet, but it is only for a weekend, that's done in a minute. Tomorrow, I'll be heading to Sweden - to Halmstad to be exact. I will attend the Släktforskardagarna 2017. Which is the Swedish Genealogy fair. Taking the plane to Gothenburg and from there the train to Halmstad. I … Continue reading On my way to Sweden! Släktforskardagarna 2017